We don't charge shipping costs. You always benefit from free shipping, with no minimum order amount.

After purchase, you have a 14-day cooling-off period during which you can return the product you ordered through our webshop without giving a reason. These 14 days begin on the day you receive the product. After registering a return, you have another 14 days to actually return the product. The product can only be returned unused and, if possible, in its original packaging. To register your return, please contact contact@optimerce.nl. We will credit the amount within 14 days of receiving your return.

If your order hasn't yet been processed and shipped, you can cancel it via contact@optimerce.nl. If you've already received your order, you can return it.

Orders placed are usually shipped within 24 hours. This means you'll often receive your item within 1-2 business days. However, during peak periods, it can take up to 2 business days for an order to leave the warehouse. This means you'll receive it within 3-5 days.

We ship your order with GLS or DPD. You'll receive a Track & Trace code by email to track your package as soon as it's handed over to the relevant carrier.

Unfortunately, it's not possible to collect your order from us. We can only deliver orders. Shipping is handled by GLS or DPD. Returns are also not accepted. These must also be sent by parcel service.

After placing your order, you'll receive a confirmation of your purchase. Once the product has shipped, you'll receive a Track & Trace code by email so you can track it. If you ordered something but didn't receive a confirmation email, please contact us at contact@optimerce.nl, including your order number and address.

When purchasing items from BREND, the statutory warranty applies. This statutory warranty means that the item must perform as you, as a consumer, can reasonably expect. The warranty on each product is two years.

To exchange a defective product, please contact us by emailing contact@optimerce.nl.

We request that you send the following information:

• Full name

• Order/invoice number

• Address details

• Device model number

• Description of your complaint

• Optional: a photo or video of the complaint

If you want to exchange a defective product that's still under warranty, there are no costs associated with your exchange. You'll receive a free return label and a new product free of charge.

There are several payment methods available. You can pay via:

• iDEAL | Wero
• Klarna (pay later)
• PayPal
• American Express
• MasterCard
• Visa
• Bancontact

We're happy to help you handle your complaint as best as possible. You can contact us by email at contact@optimerce.nl.

We request that you send the following information:

• Full name

• Order/invoice number

• Address details

• Device model number

• Description of your complaint